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How often should I service my machine?
To keep your machine in good working condition a maintenance service must be performed every 1,000 hours.
If I turn on the power button but there is no power and the green switch does not light up, what should I do?
You should replace the fuses in the main power supply filter which is located above the connector for the power cable.
What type of cleaning product should I use to clean my machine?
Any alcohol-free general cleaner can be used to clean your equipment. Neither alcohol nor degreaser can be used on the machines, however, alcohol can be used to clean the contact boards and flaps of the modules ONLY.
When should the filters on my machine be changed?
The filters on the Keymodule, Lipo M6, Facial M6, Integral and Endermolab machines must be replaced every 40 hours. The filters on the ES1, IP, St and Lift 6 need to be replaced every 250 hours.
How do I check the hours on my machine?
You can check the hours on your machine by going into the configuration menu and double clicking on 483. (refer to operator's manual for the KMI2- pg.13 and for the KMI - pg. 98)
How long will my modules last?
The life spans of modules vary depending on how well they are maintained. It is recommended that modules be replaced every 1,000 hours. (refer to operator's manual for the KMI2- pg.38 and KMI- pg.126)
I need to transport/store my machine. How can I do that?
Secure all modules and treatment heads. Then fold the machine by pulling upward by the lower arms. The hinged system will allow the machine to bend forward. The timber and foam shims should be used for the machine’s protection. (refer to operator's manual KMI2- pg.19 and KMI- pg.105)
I see indentations on my module's electrical contacts. What are those?
Those indentations are created by the electrical pins located on the lower board of your treatment head. With time and use those indentations will become deeper which will increase the chance of a bad connection. We can resurface the contacts in our technical department at our office.
Is it possible to repair the roller on my modules?
No. If one of the motors inside the roller stops working a new roller must be purchased.
My module(s) is not working properly. What should I do?
The modules on the KMI and KMI2 have electrical contacts. Make sure to keep them clear of grime and dirt. With an applicator, rub alcohol on the contacts and dry them with an air duster or a paper towel. If cleaning the contacts does not solve the problem, there might be an issue with the lower board on the T70 treatment head. Disconnect the module from the T70, turn the T70 upside down and perform a visual inspection. All the electrical pins should be the same length. If one or more pins are of different lengths, the lower board needs to be replaced. Contact our technical department.
My suction is not good and I already replaced my disposable filter with a new one. What should I do?
You can check for blockages inside the hose. To do so, unscrew the T70 treatment head from the hose and clean the area with an air duster. Also clean the electrical pins and sockets with alcohol. A blockage might also exist on the back side of the hose. Follow the hose around and you will see a white cover. Unscrew the 2 screws and split the upper hose from the lower hose. You may see a blockage when looking Into the upper hose. Remove the blockage with a pair of tweezers or a thin screwdriver. Be careful not to damage or cut the electrical cable. (refer to operator's manual for the KMI2- pg. 16-17 and the KMI pg.102)
The handle on my T70 treatment head is broken. Can it be repaired or replaced?
The plastic on the T70 can not be repaired, but it can be replaced by our technical department.
The hoses on my KMI are broken and/or dirty. Can I replace them?
Yes, new hoses can be purchased from us. The hoses can be replaced by the owner or operator.
The monitor screen on my T70 treatment head is partially white. Do I have to replace it?
As long as the number can be seen and the treatment head is fully operational, it is not necessary to replace the monitor screen.
Can I replace a broken hose myself?
Yes. However, the main hose must be replaced by a certified technician due to the fact there is a cable inside of the main hose.
Can I do facial treatments with this machine?
No. This machine is not designed for facial treatments.
I am pressing the correct buttons on the control panel but can't start the treatment. What could be the problem?
There are two possible issues. First, the control panel might not be working properly. Occasionally the small push button can be damaged during use. Second, the regulation board might not be working properly. It is possible that both the control panel and the regulation board are not working properly.
How can I determine the number of hours on my machine?
Open the back hatch. You will see an hour counter to the right of the filter cover. The numbers in black and white indicate the number of full hours. The numbers in red and white indicate the number of hundredths of an hour.
How old is my machine?
The ES1 was the first production Endermologie machine. It was manufactured from 1992 -1998.
What can I do to improve the suction on my machine?
To maintain a good suction level between services clean the nozzle and the nozzle housing on the treatment head. To clean the nozzle and the nozzle housing, follow these steps:
1. Remove the back panel from the machine.
2. Locate the main hose.
3. Disengage the nozzle from the nozzle housing (silver cylinder).
4. Remove all debris from the nozzle and nozzle housing.
5.Reposition the nozzle back into the housing. The hose must be flush with the flat surface of the nozzle housing. (refer to operator's manual pg.13)
Where is the filter located on the machine?
The disposable filter is located inside the machine. To access the filter, open the hatch on the rear door of the machine where you will find a round metal cover over the filter canister. Undo the latches on the sides of the cover to gain access to the filter. The filter should be cleaned every 10 hours and replaced every 250 hours.
Where is the fuse located?
The fuse is a black or grey plastic tab located next to the two main circuit breakers inside the machine. Pull up on the plastic tab to gain access to the fuse.
How do I check the hours on my machine?
There is a maintenance key on the T65 treatment head. Press on the top right corner of the treatment head (Cellu M6). 4 rows of numbers should appear. The first row indicates the number of hours on the machine, the second row indicates the number of hours on the main filter, the third row indicates the number of hours on the auxiliary filter and the fourth row indicates the number of hours on the T65 treatment head. (refer to operator's manual pg. 120 to 121)
My machine went into lock mode. How can I unlock it?
Unlocking procedure:
1. Start the machine.
2. With the thumb knob, select the earth logo and press “Valid”. The earth logo should blink.
3. Hold down the left "On/Off" button and press the right "Escape" button for 3 seconds. You should hear 3 beeping sounds.
4. Select the locked access code via the browser thumb knob.
5. Enter the code 1986 using the thumb knob, then press and hold "Valid" after the last digit is entered. You should hear 3 beeping sounds.
6. Exit from the menu by selecting "Exit".
I can hear the suction but can not feel it when placing my hand over the roller. What could be the problem?
The problem may be the airtightness flaps on your treatment head. There are 2 different color flaps- white and clear. The white flaps are typically found on older model treatment heads. Due to plastic "fatigue," the white flaps have a tendency to remain down which prevents them from creating a seal with the rollers. To eliminate this issue, the newer model treatment heads were equipped with the clear, stronger flaps.
How do I reset the filter after replacing it?
After replacing the filter, press both the "SELECT" and "ESCAPE" keys at the same time. You will hear an acoustic beep indicating that the filter has been reset. In some of the versions the icon will not clear. Make sure that you track the hours on your filter by recording the hours on the machine at time you replace the filter. (refer to operator's manual pg. 124 and 125)
When I press on the trigger my rollers do not roll and the main screen goes black. Why is this happening?
This condition is typically caused by a bad reduction motor.
I cannot change the suction level from my T65 control display. Why is that?
This condition is typically caused by a faulty button on the control display.
My treatment head is not turning on. What could be the problem?
There might be an issue with the driver board in your T65 main treatment head or in the control display.
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